Should none of these actions help, see the Duo Knowledge Base for additional iOS and Android troubleshooting steps. ![]() Attempts to send a test Duo Push notification.Check that the device can contact Duo's cloud service. ![]() The steps that Push Troubleshooting performs automatically are as follows: After taking the suggested actions, tap **Run test again* to retry. If any step fails, you'll receive further troubleshooting suggestions. Next, tap the Get Started button in the "Missing Notifications?" section of the "Account Details" screen.Open the Duo Mobile app on your iOS device and tap the Edit button in the top left of the accounts list screen, then tap the name of the account for you aren't receiving push requests.IOS users can run a troubleshooting tool from within Duo Mobile version 3 (3.32.0 or later v3 releases). If the date and time on your phone are manually set, try changing your device's configuration to sync date and time automatically with the network. Similarly, the issue may be resolved by turning off the WiFi connection on your device and using the cellular data connection.Ĭheck the time and date on your phone and make sure they are correct. Many phones have trouble determining whether to use the WiFi or cellular data channel when checking for push requests, and simply turning the phone to airplane mode and back to normal operating mode again often resolves these sort of issues, if there is a reliable internet connection available. You may have trouble receiving push requests if there are network issues between your phone and our service. I have stopped receiving push notifications on Duo Mobile. Android to Android and iOS to iOS) via the guided recovery process. If your administrator enabled Duo Mobile's backup and restore functionality and you previously backed up your Duo Mobile accounts then you can restore your accounts to Duo Mobile on your new phone (same platform as the original device i.e. Otherwise, ask your administrator to send you a new activation link.Ĭhoose your platform on the left for specific activation instructions. You may enroll your new device yourself using Duo's device management portal if self-service is enabled. If you get a new phone you'll need to re-activate Duo Mobile. I am using Microsoft Internet Explorer and the Duo Prompt does not display correctly.I am running iOS 10 and I am not able to install the current version of Duo Mobile from the App Store on my device.I use Duo Mobile to generate passcodes for services like Instagram and Facebook, and I can't log in.I have stopped receiving push notifications on Duo Mobile.Messenger has begun testing end-to-end user privacy, but hasn't rolled it out en masse. (As I mentioned before, Hangouts doesn't have that and Skype isn't secure either. Plus, its end-to-end encryption means your conversations are protected from prying eyes. This singular functionality frees you from having to sign in another account, make sure your buddy has the same service or take time to navigate through a busy interface. Google also believes that when a person decides to video-call a friend, one rarely wants to pivot to messaging or group chatting anyway.īecause Duo offers just the bare bones, it can provide a solid, no-muss-no-fuss video calling service. Plus, with Messenger, you don't need a Facebook account (a phone number will suffice).īut Google didn't create Duo to be an all-in-one communication platform to do so would make it hairier to use. For example, they support messaging and you can start video calls with multiple people. And the best difference between it and Hangouts? It uses end-to-end encryption, so your data can't be viewed from third parties or even Google itself.Īll three of these competing apps do much more than simply one-to-one video calls. ![]() Other than downloading the app, you won't have to force anyone to log into their Google accounts or sign up for a new service. Unlike Hangouts, it reaches people through their phone numbers, not their Gmail. Whereas Hangouts can be used on desktops, supports messaging and group chats, and has multiway video for collaboration (and its interface reflects these extra features), Duo does one thing and one thing only: video calls on your phone or tablet. But according to Google, Duo is supposed to be way more specialized. Lynn La/CNET It's different than Hangouts (no, really)Īt this point you might be wondering what makes Duo different than Google's other video-calling service, Hangouts, and you're not alone if you think the company has one too many communication tools. During a call, you'll see only a handful of features (right). Before a call you'll see icons to start video and your recent contacts (left).
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